Security Scheduling Coordinator

Company Overview

We're a top provider of physical security services, specializing in protecting critical locations like schools, synagogues, and commercial businesses. Our mission is to give our clients peace of mind through excellence and reliability. We're growing and looking for a dedicated professional to join our scheduling team.

About the Role

As a Security Scheduling Coordinator, you'll be a key part of our regional team in Pennsylvania. This is a hands-on role focused on the daily execution of our scheduling plan. You'll work closely with a small team of schedulers and report directly to the Master Scheduler, ensuring our schedules are efficient, compliant, and meet client needs.

Key Responsibilities
 

• Scheduling & Coordination: Support the regional scheduling team in the daily management of security guard schedules to ensure full coverage across all client sites.
• Client Communication: Assist with handling day-to-day scheduling requests and issues from our diverse client base. Client communication is essential part of the job.
  • Schools: Coordinate coverage for last-minute after-school events and adapt to seasonal changes, including long breaks.
  • Synagogues: Help ensure specialized coverage is in place for High Holy Days and other religious events.
  • Commercial Clients: Respond to last-minute shift changes and sudden callouts, particularly on weekends and after major events or on paydays.
• Operational Support: Utilize our scheduling platform, Celayix, to maintain accurate schedules, manage guard availability, and fill open shifts.
• Performance Reporting: Assist in tracking and reporting on key performance indicators (KPIs) such as open shifts, non-billable overtime, and schedule fill rates.
• Problem-Solving: Help resolve immediate staffing challenges, such as unexpected callouts or no-shows, to ensure all sites remain secure.

Qualifications

• Experience: 1-2 years of experience in scheduling, dispatch, or a similar role, preferably in a high-volume, dynamic environment.
• Industry Knowledge: Prior experience in the physical security or a related service industry is a significant asset.
• Technical Proficiency: Proficiency with scheduling software is required. Experience with one or more of the following platforms is highly preferred:
  • Celayix
  • TrackTik
  • GuardsPro
  • Deputy
  • WorkWave
  • Snap Schedule 365

Skills:

• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• A proactive and adaptable mindset.
• Ability to work effectively in a fast-paced environment.

Attributes: Highly reliable, a team player, and eager to learn and grow in the role.

Benefits:

• Paid Time Off
• Medical and Dental Benefits after 60 days
• Employee Recognition Program
• 401K eligibility after six months